This Refund and Return Policy applies to all purchases made through the Opulent Purses website. Opulent Purses is a United States–based online retailer offering purses and other merchandise through online sales and dropshipping fulfillment.

By placing an order on our Site, you agree to the terms of this Refund and Return Policy.

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Returns Eligibility

We accept returns only under the conditions outlined below:

• The item must be unused, unworn, and in its original condition

• The item must be returned in its original packaging, including all tags and accessories

• The return request must be submitted within 14 days of delivery

Items that show signs of wear, damage, or alteration may not be eligible for a return.

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Non-Returnable Items

Unless otherwise required by law, the following items are non-returnable:

• Final sale or clearance items

• Gift cards

• Items damaged due to misuse, negligence, or normal wear and tear

• Items returned without prior approval

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Return Process

To initiate a return, please contact us at support@opulentpurses.com with your order number and reason for return.

If your return is approved, you will receive instructions on how and where to send the item. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

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Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider.

Original shipping charges are non-refundable unless required by law.

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Exchanges

We do not guarantee exchanges due to inventory limitations. If you wish to exchange an item, please contact us to determine availability. Approved exchanges may require placing a new order.

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Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos and a description of the issue. We will work with you to resolve the matter promptly.

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Chargebacks and Disputes

We encourage customers to contact us directly before filing a chargeback or payment dispute. Unauthorized chargebacks may result in order cancellation or account restrictions.

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Policy Changes

We reserve the right to modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting with an updated "Last Updated" date.

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Contact Information

If you have any questions about this Refund and Return Policy, please contact us at:

Opulent Purses
Email: support@opulentpurses.com
Business Location: United States